Printer Friendly

Spring 2005

XYZ Manor

NURSING HOME RESIDENTS' PERCEPTIONS

During the spring of 2005 a total of 30 consenting and cognitively intact residents of the XYZ Manor nursing home were interviewed regarding their care and services. The residents' ages ranged from 54 to 103 years. Fourteen residents were males and sixteen were females. The ethnic background of all residents was white (non-Hispanic). All quantitative ratings and comments of the interviews are summarized in the following report.

General Summary Scores

 Strongly Disagree
to Disagree
Neutral Agree to
Strongly Agree
General Satisfaction11%45%44%
    
Satisfaction with Care & Services6%25%69%
    
Satisfaction with Assistants12%47%41%
    
Satisfaction with Nurses0%44%56%

Comments from Multiple Residents1

Like Best about FacilityLike Least about Facility
  
The activities, 9xFood isn't good, 13x
Nurses and other staff are good/nice, 9x Not enough help/need
more CNA's, 7x
Nothing, 4xNothing, 6x
Have the best rehab system, 2xMiss being home, 4x
Friendly atmosphere, 2xClothes don't come back from laundry, 3x
Other residents are nice, 2xWait too long before lights are answered, 3x
Playing bingo, 2xRoommate isn't nice, 2x

The questions were:
"Thinking about your overall time in this nursing home, what do you like best about it?" "Thinking about your overall time in this nursing home, what do you like least about it?"

How Residents would deal with Potential Problems
Talk to head nurse, 2x
Go to the administrator, 6x
Talk to the person first. If that doesn't help, go to the head nurse, 6x
Talk it over with the person, 6x
Don't know what to do, 2x
Tell the nurses, 2x

Top of Page

The question was:
"If you had a problem with a particular staff person how would you deal with it?"

Suggestions for ImprovementPotential Complaints
More(capable) help, 8xWe need more help, 7x
Better food, 4xThe food isn't (always) good, 7x
Wider variety of special activities, 2x Beds aren't made very well, 2x
More activities
in the evening and Sundays, 2x
Help should come sooner, 2x
More entertainment/activities, 2x 

Top of Page

The questions were:
"What could be done to make your nursing home more enjoyable?"
"If you had a complaint what would it be?"

 

1Note: These comments are given by more than one resident. Comments given by only one resident are at the end of this report.

Table 1. General Satisfaction

 Strongly
Disagree
Disagree NeutralAgreeStrongly
Agree
Residents feel comfortable living in nursing home.  5%15%5%68%8%
Care could be better. 3 3335013
Care is good. 3008215
Residents like most of the staff that care for them. 3 005543
Residents are satisfied with their care. 010 06823
Some services could be improved 0 2035325

Top of Page

Italicized comments are negative, so strongly disagree is most positive response.

Overall mean score with a range of 1-5 is 3.47. The higher the score the more favorable the response.

Table 2. Satisfaction with Care and Services

 Strongly
Disagree
Disagree NeutralAgreeStrongly
Agree
Residents feel staff show a personal interest in them.  0%5%5%68%23%
When residents have a complaint, something is done about it.  1021134413
Residents are satisfied with their care. 010 06823
Residents' rooms and surroundings are clean. 0 506828
Residents can see a doctor as often as they wish.  0337323
When residents need help, someone comes within a reasonable time.  10238563
Residents feel they have enough privacy. 5 1006025
Residents feel nursing home is a cheerful place. 3 1007215
Residents feel their lives are boring in nursing home.  13353438

Top of Page

Italicized comments are negative, so strongly disagree is most positive response.

Scores range from 0 to 2, with a mean of 1.59. The higher the score the more favorable the response.

Table 3. Satisfaction with Staff

 Strongly
Disagree
Disagree NeutralAgreeStrongly
Agree
Mean
Score
Staff treat residents with respect.Assistants 0%5%0%65%30%4.20
Nurses00060404.40
         
Staff usually listen to residentsAssistants 0181153183.72
Nurses03365304.22
         
Staff seem to like their work.Assistants0 3575184.07
Nurses03078204.15
         
Staff are flexible without complaining.Assistants 013066213.95
Nurses031069183.95
         
Staff seem to like their residents.Assistants 03362334.26
Nurses00572234.18
         
At least one staff person is very special to the resident. Assistants015545354.00
Nurses010055354.15

Top of Page

Scores range from 1 to 5, with the higher the score the more favorable the response.

Table 4. Miscellaneous Ratings

  Strongly
Disagree
Disagree NeutralAgreeStrongly
Agree
The food is good. 20%25%3% 45%8%
Most of the nursing assistants have the skills to provide the care needed.  0338510
Most of the nurses have the skills to provide the care needed.  0035840
Residents have a choice of going to bed when they want.  0006040
Residents have a choice in deciding what clothes to wear each day.  0004555
The amount of noise bothers residents.  134332815
Some belongings have disappeared from residents' rooms.  134552315
Life is better than expected when first came to nursing home. 3 8334115

Top of Page

Italicized comments are negative, so strongly disagree is most positive response.

Note: Due to rounding, percentages do not always equal 100%

Comments from Individual Residents

Like Best About FacilityLike Least About Facility
Being in contact with other people (not being by yourself) At night it takes too long before
lights are lowered.
Computer facilityBe away from family
Cruising in the hallFood is decent but could be better.
Decent meals, toilet care and overall health care I would like to eat more junk food.
Dinner trips with residents I would like to sleep longer in the morning.
Everything It is hard to live around the more mentally impaired residents, because
it's hard to visit.
Good quality of careIt used to be good, but
it is going downhill.
Helping the nursing staffNeighbors make noise.
I first liked all the CNA's (but it is going downhill).No comment.
I like the music that they sometimes have.Nobody wants to teach me how to
use my wheelchair.
If you need something, you get it.Not enough company
It is just all right living here. No specific best things. The activities like painting are stopped.
Nice roomThe administrator is tap-dancing
around everything you ask. (higher level is the problem)
The individual treatment of the CNA's and nursing care is good. The bed isn't made the way it should be.
The schedules they haveThe different ages of residents
This place feels like home.The necessity of being here

Top of Page

The questions were:
"Thinking about your overall time in this nursing home, what do you like best about it?"
"Thinking about your overall time in this nursing home, what do you like least about it?"

How Residents would deal with Potential Problems
Go to the head nurse and if that doesn't help to the administrator
Go to the social worker
Talk to care coordinator
Tell my daughter, she will know what to do
There is no way to deal with that because no one will tell you anything.

Top of Page

The question was:
If you had a problem with a particular staff person how would you deal with it?

Suggestions for ImprovementPotential Complaints
Better atmosphereCan't get anyone to give you an answer, nurses and CNA's nees to be better informed to keep the residents better informed.
Have a bus again to go outI don't like my roommate.
Keep on doing what they are doing nowIf something is asked for, it isn't always done promptly and it doesn't always get done.
Less gossip (residents minding their own business) It takes too long before I get my pills.
More entertainment and better scheduled around rest periods It's a little noisy at night.
More TV'sLaundry must be improved.
Nicer residentsNot enough individual attention
No stealingNothing gets taken care of promptly.
Nothing, they do almost everything right. Other residents take things from my room.
Private roomsSome nurses/CNA's aren't very helpful
or nice.
 Some of the CNA's are not capable ( not trained well enough)
 Sometimes, the CNA's don't do their work. When something is asked they don't do it
 Stealing of laundry and going
through dressers
 The hours of the meals aren't good.
 The place.
 They forget bringing medicine.
 They have too many higher-level help and too little CNA's.
 Too cold in the room

Top of Page

The questions were:
"What could be done to make your nursing home more enjoyable?"
"If you had a complaint, what would it be?"

Copyright 2007-2009   Janet Buelow, PhD   Home | Contact | SiteMap